Comments on: Forwarding calls to an outside number from Response Groups

By: Kevin Peters

Kevin Peters — Thu, 13 Aug 2009 03:26:03 +0000

Hey Doug, thanks for the link.

I actually do have my “Default Policy” specified to use “Default Usage”, and under “Routes” I have my “Default Usage” specified under “Phone Usages”. I’ve heard from a few other folks that they haven’t had problems with this, and from the number of hits this particular article has had since posting, I’m guessing a good number have. I worked with Dave H on it for a bit and he was able to replicate it and wasn’t aware of a fix. So I wrote the article as a work around just in case anyone else ran into it. I’d be happy to discuss further, feel free to email me kevin at this domain.com and we can discuss further.

Thanks!

By: Doug Lawty

Doug Lawty — Thu, 13 Aug 2009 00:36:49 +0000

Hi Kevin,

I just posted a possible reason for the failure to place an outside call from a response group. Having to create a separate enterprise voice user with a forwarding rule shouldn’t be necessary.

It would be interesting to know if your Default Policy is empty and if that is what causes the failure as described in this post: http://blogs.technet.com/dougl/archive/2009/08/12/outbound-pstn-calling-from-response-groups.aspx

Thanks,
Doug

By: Matt McGillen

Matt McGillen — Tue, 21 Jul 2009 20:03:32 +0000

Hey Kevin,
Thanks for the writeup. One question for you: I’ve not had any trouble forwarding calls to outside numbers. I’ve gone into the “timeout” tab and selected the “telephone number” radio button. I then enter the outside # I want the calls to go to (e.g. +13125551212@contoso.com).

That’s done the trick for me. Have you also tried that and had it not work?

Regards,
Matt