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Monthly Archives: July 2009
Update on the extra ring on Tanjays
From the original article here, the new UCUpdates package released today addresses the issue. Here’s a KB from Microsoft detailing the issue.
http://support.microsoft.com/kb/972087/
Continue reading
Posted in Uncategorized
Tagged 8540, Communicator, CX700, Extra Ring, MOC Phone, OCS, OCS 2007 R2, OCS as a PBX, OCS Patches, Tanjay, USB, Voice
1 Comment
New Updates Released for OCS
For anyone who hasn’t seen them, a number of patches were released today by Microsoft. The patches have actually resolved a number of issues in a production environment I am working in today Continue reading
Posted in Uncategorized
Tagged 8540, Communicator, CX700, Hotfix, MOC, MOC Phone, MRAS; Edge Server, OCS, OCS 2007 R2, OCS as a PBX, OCS Patches, OCS rollup, Response Group, rollup, Tanjay, Voice
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From The People Who Brought You: Static with Catalina Phones – maybe not the phones fault…
On to the reason for the post. Way back on July 9th I wrote a post about hardware problems causing static and clicking sounds on Catalina’s. What we’ve found after some more testing is below: Continue reading
Posted in Uncategorized
Tagged catalina, Communicator, cx200, MOC, OCS, OCS 2007 R2, OCS as a PBX, static, static on phone, USB, Voice
4 Comments
Delay in call setup when using Response Groups and A/V with https Inspection
For the past few days I’ve been working with Microsoft on an issue with Response Group agents seeing a delay between when the click answer in MOC and when the call controls actually show up and audio starts…. Continue reading
Static with Catalina Phones – maybe not the phones fault…
I’ve been working hand in hand with a client to isolate some static/clicking sound issues for users utilizing the CX200 (Catalina phones). We did a good amount of monitoring and didn’t see a single red flag, in fact our MOS was 2.95 on PSTN calls (that’s about as good as it gets)…. Continue reading
Posted in Uncategorized
Tagged catalina, Communicator, cx200, MOC, MOC Phone, OCS, OCS 2007 R2, OCS as a PBX, static, static on phone, USB, Voice
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Odd Response Group Delay issue
Sorry for the lack of update lately. I’ve been working on a deployment and have run into an odd issue with response groups. I won’t go to far into detail as it seems to be environment specific…….. Continue reading
Posted in Uncategorized
Tagged Communicator, MOC, OCS, OCS 2007 R2, OCS as a PBX, Response Group, Voice
10 Comments
