Multi-Party Call Functionality Issue

I’ve reported this one to Microsoft but I’m not sure how long it will take to get the feature added/bug fixed (if they consider it a bug).  When calling multiple parties in one call, you won’t be able to enter digits on the 2nd call….

Credit for discovery of this one goes to my co-worker Jim Littrell.  Jim found the issue and he and I worked together to verify it.

When calling from a MOC to multiple parties (like a 3 way call), you need to make sure to add any calls that will need digits passed first.  For example, you are calling a number that will put you into an auto-attendant where you will have to enter your contacts extension to reach them, if they aren’t the first person you add to the call you won’t be able to enter the digits (you’ll hear the tones, but the remote end won’t receive them).  I’ll post an update if/when I hear back from Microsoft.

Advertisements

About Kevin Peters

My name is Kevin Peters.
This entry was posted in Uncategorized and tagged , , , , , . Bookmark the permalink.

6 Responses to Multi-Party Call Functionality Issue

  1. Tiffany says:

    Have you heard back about this issue? I was just googling for an answer and saw your blog post.

    • Kevin Peters says:

      Hi Tiffany,

      I haven’t received any further information after submitting this. As this is a common “issue” with regular phone systems I’m not sure it will truly need a “fix”. I’ll update the post if I hear anything about a fix though.

      Thanks for reading!

      -kp

  2. Mike says:

    Hey Kevin,
    Any update on this? It seems we have this problem in Lync 2010 CU4. New site found it within a week.
    Thanks,
    MM

  3. Jeremy Borland says:

    Is there any work around for this issue?

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s