Sorry for the lack of update lately. I’ve been working on a deployment and have run into an odd issue with response groups. I won’t go to far into detail as it seems to be environment specific, but the basic idea is calls to response groups take about 5 seconds longer than calls to a standard agent to complete. By complete I mean the voice stream starting and call controls showing up. Hopefully this will make for an interesting blog as we’ve done a ton of troubleshooting with the fine folks at Microsoft and have a lot of real life examples of the call process, and where it’s going wrong in this case.
I do want to say this is an isolated incident, please keep in mind this isn’t something we expect to see from OCS, and I’m sure it will get fixed very quickly, wherever the problem is. If you have comments/thoughts, or would like to discuss in detail please post back here and I’d be happy to IM or email back and forth about it. It’s quite interesting, at least if you are a nerd like me!