Tag Archives: MOC Phone

OCS Patches Released

Today a number of new patches were released including updates for OCSPE (Phone Edition), OCS and Communicator. Included in the Communicator update is a fix for the audio quality issue I wrote about here. As always please test all patches in a non-production environment. Continue reading

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Update on the extra ring on Tanjays

From the original article here, the new UCUpdates package released today addresses the issue. Here’s a KB from Microsoft detailing the issue.

http://support.microsoft.com/kb/972087/
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New Updates Released for OCS

For anyone who hasn’t seen them, a number of patches were released today by Microsoft. The patches have actually resolved a number of issues in a production environment I am working in today Continue reading

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Delay in call setup when using Response Groups and A/V with https Inspection

For the past few days I’ve been working with Microsoft on an issue with Response Group agents seeing a delay between when the click answer in MOC and when the call controls actually show up and audio starts…. Continue reading

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Static with Catalina Phones – maybe not the phones fault…

I’ve been working hand in hand with a client to isolate some static/clicking sound issues for users utilizing the CX200 (Catalina phones). We did a good amount of monitoring and didn’t see a single red flag, in fact our MOS was 2.95 on PSTN calls (that’s about as good as it gets)…. Continue reading

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Part 3. How’d ya like to trade in that old PBX for a shiny new OCS environment?

On to OCS… There isn’t much to the mediation install, so we’ll skip over that and go right to the mediation configuration. Keep in mind; you want to have 2 separate network interfaces on your mediation server. One will be used to route traffic to the VoIP gateway and the other 2 the data network. Continue reading

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Tanjay Phones with USB Connection

For everyone out there with the Tanjay style IP phones ( Nortel IP 8540 or Polycom CX700), this minor issue will have your users going crazy. If you provided your users with a USB cable to connect their Tanjay and their computer, they will almost certainly notice this. Continue reading

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