Tag Archives: Response Group Delay

Response Group Delay When Using Tanjay

At a recent deployment I ran into an issue with delays in response groups. This time it was a bit different than before, though. This time the delay was only 4 to 5 seconds from the time the agent picked up the phone until audio started, and the delay was only affecting Tanjays.

I started off with the standard stuff: SAN field on the edge server cert, access list on the router between subnets, CRL not valid or not accessible, checking the cert algorithm, etc…

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Delay in call setup when using Response Groups and A/V with https Inspection

For the past few days I’ve been working with Microsoft on an issue with Response Group agents seeing a delay between when the click answer in MOC and when the call controls actually show up and audio starts…. Continue reading

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